We have various methods of contact to reach out and solve an issue with payments – At first instance reach out on the 24/7 live chat present when you sign in – https://client.payio.co.uk/sign-in
We constantly want to ensure an excellent service is being received by all our clients so feel free to reach out to your appointed Customer Success manager who can sort this issue out first hand.
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Pay iO is a trading name of Pay iO Ltd. Pay iO is a Registered UK Trademark.
Pay iO Ltd is a Registered Company (Reg No.12289765)
Registered Office: International House, 36-38 Cornhill, London, EC3V 3NG
Pay iO Ltd. (company registration number 12289765) is an agent (or distributor) of PayrNet Ltd which is an Electronic Money Institution authorised by the FCA under the Electronic Money Regulations 2011 (EMR’s) with Firm Reference Number 900594.
Pay iO Ltd is registered with the Information Commissioner’s Office, with registration number: ZB592985.
The card and account is issued by PayrNet Ltd and licensed by Mastercard International Incorporation and/ or Visa Card. PayrNet Ltd is authorised by the FCA to conduct electronic money service activities under the Electronic Money Regulations 2011 (Firm Reference Number 900594).
Pay iO Ltd is a partner of Modulr Finance B.V., a company registered in the Netherlands with company number 81852401, which is authorised and regulated by the Dutch Central Bank (DNB) as an Electronic Money Institution (Firm Reference Number: R182870) for the issuance of electronic money and payment services. Your account and related payment services are provided by Modulr Finance B.V. Your funds will be held in one or more segregated accounts and the full value safeguarded in line with the Financial Supervision Act – for more information please see this link.
Pay iO Ltd also provides UK incorporated businesses with the issuance of electronic money and payment services. These are separate and unrelated to the account and payment services you receive from Modulr Finance B.V.]
The Financial Services Compensation Scheme does not cover electronic money products. No other compensation scheme exists to cover losses from your electronic money account. Your funds will be held in one or more segregated bank accounts with a regulated third party credit institution, in accordance with the provisions of the Electronic Money Regulations 2011.
